$25.00 (G) per shipment.
International Shipping Account to be provided. Any Chargebacks, Duties or Taxes may be billed to the Distributor up to 90 days or more (Service Charge $15.00 (G) will apply)

Where economical, larger orders will be packed and shrink-wrapped on a skid for maximum protection. $20.00 (G) per skid will be added to the invoice.

To ensure safe delivery by parcel carriers (Fedex, UPS etc), additional packaging is required. $6.00 (G) per shipping carton will be added to the invoice.

Multiple identical shipments will be processed at the following discounted rates:

Courier Over-Packing Charge $6.00 (G) will apply. Freight Charges not included. For discounted rates to apply, complete Drop Ship details must be supplied in Excel (.xls) format. Download the template here.

When an order is shipped to 2 or more destinations at the same time, a Split Shipment charge of $8.00 (G) per shipment will apply. Freight Charges not included. International Shipment charges (if applicable) will also apply.

Split Shipment Boxing Charge

Orders with split shipments may require additional overpackaging to ensure safe delivery. A charge of $8.00 (C) per carton may apply.

Collect or 3rd Party Shipments are subject to an additional handling fee.

Accurate “Bill To” information required to avoid Chargebacks. Distributor responsible for all Chargebacks. $15.00 (G) Fee will apply.

Please note, we are not responsible for damages incurred during shipping for orders shipping 3rd Party or Collect.

Shipments requested in less than 5 working days may be subject to an additional rush charge. Please contact Customer Service.

For orders less than the minimum quantity, a $40(c) charge will apply.
The absolute minimum is half of the 1st column quantity.

Cards, Candy and Gift enclosures can be inserted. Please contact customer service for details and quote.

If requested, a pre-production sample will be supplied. The sample item will be billed at regular prices, plus setup charges and shipping. $40.00 (c) run charge will apply.

Spec Samples for giftware items under $30 (1st Column) are available at 40% off Retail EQP. Items over $30 are available at 25% off Retail EQP. Setup charges apply.

Not applicable to Retail Branded products. For Branded product spec samples, please contact our customer service.

Please note, the setup charge will be waived on the first exact repeat order originating from the spec sample.

Spec samples are not available for Digital Heat Transfer.

Cancellations must be in writing. The customer is responsible for any incurred costs such as set ups, printing/engraving, proofs, artwork charge, packaging and any other expenses incurred by the factory.

Each item will be carefully packed prior to shipment. However, due to the nature of the products, damages may still occur. All claims for damages must first be made with the carrier. Please notify our customer service department to arrange for replacements.

Powder Coated Drinkware

Please note, slight imperfections or minor bumps and crators may occur naturally through the powder coating process and are not considered a product or decorating defect.

All sizes, capacities, dimensions, decorating sizes and weights shown are approximate.

30 Days Net: Subject to credit approval.
Visa, MasterCard or Amex accepted at time of invoice – No Service Fee
Visa, MasterCard or Amex for all payments on account - 2.5% service charge.
ACH/EFT/check – No Service Fee.
Returned checks subject to a $35 net service charge.

Use end-column pricing. This excludes items that are sold blank.

Defects in materials and workmanship will be corrected without charge.
Crystal Products. Please be aware that even in the finest crystal, minor variations in clarity can occur. Occasional air bubbles, chill marks or flow lines are inevitable. Such minor variations are not considered defects.
Natural Wood Products. Natural wood contains wood grains and knots which are not considered defects.
Powder Coated Products. Slight imperfections or minor bumps and craters may occur naturally through the powder coating process and are not considered a product or decorating defect.

While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable.
Inventory stock is allocated on a first come first serve basis.
Prior to submitting a PO, please visit our website or call to check available inventory. Inventory cannot be placed on hold without a written purchase order.

All liability for the proper use of logos or trademarks rest with the customer. We assume no liability for trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to trademark or artwork rights. All logos shown in this catalog are for display purposes only. No endorsement of products should be implied.

Random Decorated samples will be provided free of charge for any items totaling $30.00(C) or less at EQP.
For items over $30.00(C), samples will be billed at EQP.
Blank samples are billed at EQP.
Your courier account must be provided with the sample request.
PLEASE SPECIFY IF THE REQUESTED SAMPLE IS BLANK OR DECORATED
BLANKS/SAMPLES SHIP OUT WITHIN 24-48 HRS. SAME DAY NOT AVAILABLE

For St Regis products, Self Promo is EQP less 25%.
For all Retail Branded products listed under Brands, Self Promo is EQP.
Setup Charges and Minimum Quantities Apply.

No return shipments will be accepted without prior approval. Blank Product approved for return will be subject to a 15% restocking fee.

A request for a return for credit or refund must be in writing, state the specific reason for the return and submit it within 30 calendar days of the invoice. Approved returns must be in the same condition as when they left the factory and the credit/refund will only be for the quantity returned. Contact a customer service representative for a return authorization number.