###### **New Artwork**\nSee individual product page for setup and additional charges.\n\n###### **Repeat Orders** - $40(C). \nFor repeat orders of the same item, using identical artwork. However, for repeat orders of less than $100.00, a $40.00(c) Run Charge will apply. \n
Single Position Decoration included in all prices (unless indicated).\nWe are not responsible for incorrect pricing, production times and/or descriptions found on 3rd party databases, websites, flyers or catalogs.
Setup charge of $40.00 (c) per location, per color for Second Position/Wrap Imprint.\n\n**Imprinted Second Location or Wrap** (where applicable), Run Charges per color apply:\n\n**36+** | **72+** | **144+** | **288+** | **576+** | |\n:---|:---:|:---:|:---:|:---:|:---:\n $1.35 | $1.25 | $1.15 | $1.10 | $1.05| (5C)\n\n**Laser Engraving Second Location** (where applicable), Run Charges apply:\n\n$1.50 (G) per piece
Copy or Logo change charge - $80 (C)
Personalization (1 line) available on all laser engraved products. $4.00 (c)
Use regular catalog pricing. This include items that are sold blank.
Purchase Order number required in subject line when emailing artwork. We require vector files with all fonts converted to curves (outlines, paths) to ensure correct fonts are being used and there are no delays in your order. Artwork must be sent in the following formats: Corel Draw (.cdr), Adobe illustrator (.ai or .eps). Unusable artwork will be subject to clean-up charges of $50.00(c) per hour. Order might be delayed if artwork needs to be redrawn.
The following standard imprint colors are available. In addition, a 'Satin Etch' imprint (also known as a 'fake etch') is available on all glass and crystal at no additional cost.\n\nMulti-color imprint orders are only available on certain products. Ink Color Change: $30(G). PMS colors are based on white items only. Colors may vary depending on the color of the product.\n\nColor|Name|Code\n---|---|---\n![Black](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/black.png "Black") | Black|--\n![White](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/white.png "White")|White|--\n![Gold](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/gold.png "Gold")|Gold|PMS 873C\n![Silver](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/silver.png "Silver")|Silver|PMS 877C\n![Brown](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/brown.png "Brown")|Brown|PMS 476C\n![Red](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/red.png "Red")|Red|PMS 185C\n![Red](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/red2.png "Red")|Red|PMS 485C\n![Burgundy](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/burgundy.png "Burgundy")|Burgundy|PMS 202C\n![Grey](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/grey.png "Grey")|Grey / Cool Grey|PMS 9C\n![Navy](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/navy.png "Navy")|Navy|PMS 282C\n![Reflex Blue](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/reflexblue.png "Reflex Blue")|Reflex Blue|--\n![Process Blue](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/processblue.png "Process Blue")|Process Blue|--\n![Teal](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/teal.png "Teal")|Teal|PMS 320C\n![Dark Green](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/darkgreen.png "Dark Green")|Dark Green|PMS 336C\n![Green](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/green.png "Green")|Green|PMS 361C\n![Orange](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/orange.png "Orange")|Orange|PMS 021C\n![Yellow](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/yellow.png "Yellow")|Yellow|PMS 116C\n![Pink](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/pink.png "Pink")|Pink|PMS 238C\n![Purple](http://assets.stregisgrp.com/upload/SRCGroup/duke_colours/purple.png "Purple")|Purple|PMS 267C\n\nCustom Colours available, $40(C). Please supply coated PMS#.\n\nIf PMS# is not provided, a hard copy of the artwork can be used to provide a close match. $30 (G) applies. Although best efforts are made to obtain an exact match, slight variations may occur.\n\nFor colored ceramics, we will match the imprint color to the accent color of the mug at no additional cost.
All items include a one color, one location imprint. Addition colors are available, subject to the follow run charge per color:\n\n**36+** | **72+** | **144+** | **288+** | **576+** | |\n:---|:---:|:---:|:---:|:---:|:---:\n*$1.35*| $1.25 | $1.15 | $1.10 | $1.05| (5C)\n\nSetup Charge $40.00 (c) per color apply.
Please highlight “RUSH ORDER” on your purchase order. Rush orders and vector art must be received by noon (EST), 1 business days prior to ship date.\nOnly available for one location imprint or a one-location laser engraved logo.\nArtwork Proof must be waived.\nBefore rush orders can be shipped, credit approval must be received.\nRush Orders subject to stock availability and account must be in good standing.
All shipments are FOB Markham, ON\nOrders are shipped prepaid, with shipping charges added to the invoice.\nAir shipments must be confirmed in writing.\n\n##### Collect or 3rd Party Shipments\nCollect or 3rd Party Shipments are subject to an additional handling fee.\n**Shipments** | **Price (G)**\n:---:|:---:\n1+| $8.00\n10+| $3.00\n50+| $2.75\n100+| $2.50\nAccurate “Bill To” information required to avoid Chargebacks. Distributor responsible for all Chargebacks. $15.00 (G) Fee will apply\n##### Courier Shipments\nTo ensure safe delivery by parcel carriers (Fedex, UPS etc), additional packaging is required. $6.00 (G) per shipping carton will be added to the invoice.\n##### Skid Shipments\nWhere economical, larger orders will be packed and shrink wrapped on a skid for maximum protection. $20.00 (G) per skid will be added to the invoice.\n##### Split Shipments\nWhen an order is shipped to 2 or more destinations at the same time, a Split Shipment charge of $8.00 (G) per shipment will apply. Freight Charges not included. International Shipment charges (if applicable) will also apply.\n##### Drop Shipments\nMultiple identical shipments will be processed at the following discounted rates:\n**Shipments** | **Price (G)**\n:---:|:---:\n10-49 | $3.00\n50-99 | $2.75\n100+ | $2.50\nCourier Over-Packing Charge $6.00 (G) will apply. Freight Charges not included.For discounted rates to apply, complete Drop Ship details must be supplied in Excel (.xls) format (Call Customer Service for template).\n\n##### International Shipments\n$25.00 (G) per shipment.\nInternational Shipping Account to be provided. Any Chargebacks, Duties or Taxes may be billed to the Distributor up to 90 days or more (Service Charge $15.00 (G) will apply)\n
Cancellations must be in writing. The customer is responsible for any incurred costs such as set ups, printing/engraving, proofs, artwork charge, packaging and any other expenses incurred by the factory.\n
Each item will be carefully packed prior to shipment. However, due to the nature of the products, damages may still occur. All claims for damages must first be made with the carrier. Please notify our customer service department to arrange for replacements.\n\n###### Powder Coated Drinkware\nPlease note, slight imperfections or minor bumps and crators may occur naturally through the powder coating process and are not considered a product or decorating defect.
All sizes, capacities, dimensions, decorating sizes and weights shown are approximate.\n
Random samples will be provided free of charge for any items totaling $30.00(C) or less at EQP. \nFor items over $30.00(C), samples will be billed at EQP. \nYour courier account must be provided with the sample request.
For orders less than the minimum quantity, a $40(c) charge will apply. \nThe absolute minimum is half of the 1st column quantity. No less than minimum available on Special or Clearance items. \n\n
30 Days Net: Subject to credit approval.\nVisa, MasterCard or Amex accepted at time of invoice – No Service Fee\nVisa, MasterCard or Amex for all payments on account - 2.5% service charge.\nACH/EFT/check – No Service Fee. \nReturned checks subject to a $35 net service charge.
We reserve the right to substitute products that compare in price and design for items in our range. This will only occur if our manufacturers products change or improve.
A Spec Sample of any item in our line can be supplied. Please use regular pricing, setup charges and shipping. $40(c) run charge per item will apply. \n
All liability for the proper use of logos or trademarks rest with the customer. We assume no liability for trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to trademark or artwork rights. All logos shown in this catalog are for display purposes only. No endorsement of products should be implied.
Defects in materials and workmanship will be corrected without charge.\n*Crystal Products. Please be aware that even in the finest crystal, minor variations in clarity can occur. Occasional air bubbles, chill marks or flow lines are inevitable. Such minor variations are not considered defects.\n*Powder Coated Products. Slight imperfections or minor bumps and craters may occur naturally through the powder coating process and are not considered a product or decorating defect. \n
This warranty covers Manufacturer’s defects - excluding batteries, misuse, accidents or neglect.
Cards, Candy and Gift enclosures can be inserted. Please contact customer service for details and quote.\n
While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable.\nInventory stock is allocated on a first come first serve basis.\nPrior to submitting a PO, please visit our website or call to check available inventory. Inventory cannot be placed on hold without a written purchase order.\n
Normal production time is 5 working days from approval of artwork or sample (subject to inventory availability). \n\nFor Deep Etch orders requiring Colorfill, please add 1 day per color.\n
If requested, a pre-production sample will be supplied. The sample item will be billed at regular prices, plus setup charges and shipping. $40.00 (c) run charge will apply.\n
We reserve the right to ship and bill up to 5% more or less than the ordered quantity.\nIf Exact Quantities are required, a charge of $20.00 (G) will apply.\nPlease ensure that this is clearly marked on your PO.
No return shipments will be accepted without prior approval. Blank Product approved for return will be subject to a 15% restocking fee. \n\nA request for a return for credit or refund must be in writing, state the specific reason for the return and submit it within 30 calendar days of the invoice. Approved returns must be in the same condition as when they left the factory and the credit/refund will only be for the quantity returned. Contact a customer service representative for a return authorization number.\n\n\n