Setup Charge: $60 (C)\nRepeat Setup: $30.00 (C).\n\nSecond Position Setup: $60(C)\nSecond Position Run Charge: $0.20(C) per piece\n
Single position imprint or laser engraving included in all prices (unless indicated).\nSetup $60.00 (c).\n
Standard production time is 3-4 weeks after receipt of proof approval. Any orders/sample requests submitted after 2 pm will not be processed until the next business day.\n
All shipments are FOB Markham, ON or Itasca, IL. \nOrders are shipped prepaid, with shipping charges added to the invoice.\nAir shipments must be confirmed in writing.\n##### Collect or 3rd Party Shipments\nCollect or 3rd Party Shipments are subject to an additional handling fee.\n**Shipments** | **Price (G)**\n:---:|:---:\n1+| $8.00\n10+| $3.00\n50+| $2.75\n100+| $2.50\nAccurate “Bill To” information required to avoid Chargebacks. Distributor responsible for all Chargebacks. $15.00 (G) Fee will apply\n##### Courier Shipments\nTo ensure safe delivery by parcel carriers (Fedex, UPS etc), additional packaging is required. $6.00 (G) per shipping carton will be added to the invoice.\n##### Skid Shipments\nWhere economical, larger orders will be packed and shrink wrapped on a skid for maximum protection. $20.00 (G) per skid will be added to the invoice.\n##### Split Shipments\nWhen an order is shipped to 2 or more destinations at the same time, a Split Shipment charge of $8.00 (G) per shipment will apply. Freight Charges not included. International Shipment charges (if applicable) will also apply.\n##### Drop Shipments\nMultiple identical shipments will be processed at the following discounted rates:\n**Shipments** | **Price (G)**\n:---:|:---:\n10-49 | $3.00\n50-99 | $2.75\n100+ | $2.50\nCourier Over-Packing Charge $6.00 (G) will apply. Freight Charges not included.For discounted rates to apply, complete Drop Ship details must be supplied in Excel (.xls) format (Call Customer Service for template).\n##### International Shipments\n$25.00 (G) per shipment.\nInternational Shipping Account to be provided. Any Chargebacks, Duties or Taxes may be billed to the Distributor up to 90 days or more (Service Charge $15.00 (G) will apply)\n
30 Days Net: Subject to credit approval.\nVisa, MasterCard or Amex accepted at time of invoice – No Service Fee\nVisa, MasterCard or Amex for all payments on account - 2.5% service charge.\nACH/EFT/check – No Service Fee. \nReturned checks subject to a $35 net service charge.
No return shipments will be accepted without prior approval. Blank Product approved for return will be subject to a 15% restocking fee. \n\nA request for a return for credit or refund must be in writing, state the specific reason for the return and submit it within 30 calendar days of the invoice. Approved returns must be in the same condition as when they left the factory and the credit/refund will only be for the quantity returned. Contact a customer service representative for a return authorization number.\n\n\n
Choose your favorite colors from our huge selection! Whether you want a solid or transparent colored pen there is something for everyone.\nSee what your custom pen can look like with our easy to use Penbuilder tool found on each product page.\n
Random samples will be provided free of charge for any items totaling $30.00(C) or less at EQP. \nFor items over $30.00(C), samples will be billed at EQP. \nYour courier account must be provided with the sample request.
Cancellations must be in writing. The customer is responsible for any incurred costs such as set ups, printing/engraving, proofs, artwork charge, packaging and any other expenses incurred by the factory.\n
If requested, a pre-production sample will be supplied. The sample item will be billed at regular prices, plus setup charges and shipping. $40.00 (c) run charge will apply.\n
While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable.\nInventory stock is allocated on a first come first serve basis.\nPrior to submitting a PO, please visit our website or call to check available inventory. Inventory cannot be placed on hold without a written purchase order.\n
Defects in materials and workmanship will be corrected without charge.\n*Crystal Products. Please be aware that even in the finest crystal, minor variations in clarity can occur. Occasional air bubbles, chill marks or flow lines are inevitable. Such minor variations are not considered defects.\n*Powder Coated Products. Slight imperfections or minor bumps and craters may occur naturally through the powder coating process and are not considered a product or decorating defect. \n
All liability for the proper use of logos or trademarks rest with the customer. We assume no liability for trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to trademark or artwork rights. All logos shown in this catalog are for display purposes only. No endorsement of products should be implied.
We reserve the right to ship and bill up to 5% more or less than the ordered quantity.\nIf Exact Quantities are required, a charge of $20.00 (G) will apply.\nPlease ensure that this is clearly marked on your PO.